Scent Sation Fragrances - Customer Service

Information on Customer Security

Scent-Sation Fragrances is committed to respecting your privacy. In general, you can visit Scent-Sation Fragrances without revealing any information about yourself.

To process your order, we require your name, billing address, phone number, email address and credit card information. We use this information to process your order and, if any questions should arise, to contact you about your order. If we need to contact you, we will contact you via email first. If unsuccessful (or time is critical), we will try to contact you by phone.

Any information provided by you will be used for Scent-Sation Fragrances purposes only. However, Scent-Sation Fragrances may need to provide your name and delivery address to third parties that are involved in the process of your order for example, the courier that delivers your order ( Royal Mail ).

Your information will not be shared with individual or other companies (such as direct mail organizations or other third parties).

Company Information

scent-sation.co.uk ( Scent Sation Fragrances ) is a trading name of Unik Communications Ltd. Company Registration Number 04732359.
Registered Address 361 - 363 High Road, Leyton, London E10 5NA

Information on Website Security

At Scent Sation Fragrances we want your personal details to be as secured as possible and the security of your personal detail is at the core of our business. We are very proud of the security measures we have taken in order to protect your information and transactions. That is why we use RBS WorldPay Credit Card Authentication process. Any sensitive information you send to us, from your computer to our servers is encrypted in transit using the Secure Sockets Layer (SSL) protocol. We use the highest commercially available encryption key length of 128-bits. RBS WorldPay is part of the Royal Bank of Scotland Group

Are the Perfumes Genuine?

All Scent-Sation Fragrances are 100% Genuine and Legitimate Fragrances which are fully boxed and unused.

What are Tester and Unboxed Products?

Sometimes makers of Designer Brand Perfumes often release their products as Testers. They are exactly the same fragrance and are not counterfeit or copies. A Tester is the one of their bottles that the company of the Fragrance whatever the brand is sends to Department Stores or Boutiques so they can show the smell of their fragrance. Tester bottle come in a plain box and may come without a cap as well as have the word Tester stamped somewhere on the bottle.

Unboxed lines of perfumes are perfumes that had their box damaged during transit from the supplier to our warehouse and for this reason they are sold as unboxed.

We guarantee that Testers and Unboxed lines of perfumes are all 100% ORIGINAL, FRESH & have NEVER EVER been opened, or used in any shop and have no defects on the bottle.

Payment Methods

Scent-Sation Fragrances accepts the following methods of payment: We use WorldPay Verification Payment Method to make sure your personal details is as secured as possible



Please be sure to provide your exact billing address and telephone number that your credit card has on file for you. This will ensure no delays in processing your order.

CVV stands for Credit Card Verification Value. The verification number is a 3 or 4 digit number printed(not embossed) on the back of your card. It helps protect against credit card theft by individuals who don't possess the physical card.

VAT Information

All prices shown on our website include VAT

Delivery Information

We use Royal Mail to deliver packages to our customers. All our dispatches are recorded and require a signature when you receive your goods. The signature will be taken by the Royal Mail postal person.

We try our best to get your order dispatched for Next Day. However delivery time can take up to 2-5 working days inside the UK. Delivery to Europe can take up to 10 working days.

At Scent Sation Fragrances we are always looking at every methods that allow us to deliver products to you at great prices. With this objective in mind we have a fixed shipping and handling rate so that we can give our customers a better deal.

Scent Sation Fragrances strives to satisfy the customer. For this reason if you are dissatisfied with any of our product, simply return the order within 16 days of purchase date and we will promptly process your request and refund your money (less shipping charges) via crediting your credit/debit card.

Unfortunately, for reasons of hygiene, we cannot replace/refund for goods if the seals have been broken or the product has been used, unless they are faulty.

If you would like to return or exchange your order please send it to the address below. Please include your name, phone, order number, and reason for return or item to be exchanged for. We will process it within 7 business days of receipt. Please send only via Royal Mail Recorded Delivery as it includes a Delivery Confirmation, as we cannot be responsible for packages that has been lost or damaged.

Scent Sation Fragrances
361 - 363 High Road
Leyton
London E10 5NA

Orders Not Received

If your order has not arrived within 5 working days (10 working days for Europe ) please contact us on +44 (0) 20 8556 6071 and we well track your order for you